Inflammation of the brain, which may be caused by a bacterium, a virus, or an allergic

reaction. Some forms of viral encephalitis are contagious. Encephalitis usually runs a

short course, with full recovery within a week, but can cause brain damage and death.

Treatment of encephalitis must begin as early as possible to avoid potentially serious

and lifelong effects. Depending on the cause of the inflammation, treatment may

include use of antibiotics, antiviral medications, and anti-inflammatory drugs. If brain

Listening to understand what another person is thinking and feeling. Empowerment.

The passing of responsibility and authority from managers to employees. (1)

In terms of communication with patients, listening can be activated through the

development of bidirectional communicative channels able to facilitate information

flows and useful exchange so as to understand the patient’s informative needs, his/her

worries and for supporting the choices that justify the use of either some interventions

or the others.

Emergency services are the set of specialized agencies that have specific

responsibilities and objectives in serving and protecting people and property in

emergency situations. Comment: Emergency services include agencies such as the

Police, Fire Service, medical and ambulance units, Red Cross and Red Crescent, and

relevant voluntary organizations. (ISDR)

Actions taken in anticipation of an emergency to facilitate rapid, effective and

appropriate response to the situation. (1)

(1) Inter-Agency Contingency Planning Guidelines for Humanitarian Assistance 2001.